Thursday, July 16, 2009

I Periodically Lecture the SchoolTool Developers About How We Cannot Rely On Doing This

Inside Higher Ed (via Stephen):

"I'm not sure (Blackboard) support has gotten to the point where it needs to get," he said, noting that nearly every time he calls for help he receives the same response. He proceeded to describe that response in detail -- the agent asks what system and service he is running, asks for root level access to his database, and then sends him an e-mail later telling him that the problem cannot be fixed and the case is closed. Most everyone in the audience applauded in agreement.

Aside from being unprofessional and hackish, isn't giving out the root password to a school's database illegal?

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